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Changes to System Maintenance Alerts and How to Subscribe


We are implementing a change in our communication strategy regarding product maintenance releases for Epicor ECM (DocStar). This change aims to enhance the efficiency of our notification system and provide you with a more streamlined experience.

Effective Date:

Starting Friday, May 3, 2024, we will discontinue sending direct email notifications of product maintenance releases.

New Communication Method:

Instead of direct email notifications, we encourage you to subscribe to our status alerts for real-time updates on releases and system status. This ensures that you receive timely and relevant information.

How to Subscribe to Status Alerts:

  1. Log in to your EpicWeb portal account.
  2. Navigate to the “Settings” section.
  3. Select “Notifications” and choose to subscribe to status alerts.

Additional Option:

Subscribe to receive additional email or text notices regarding routine updates, scheduled maintenance, or system outages at status.epicor.com.

Reason for Change:

We believe that this adjustment will provide you with a more streamlined and customizable experience, allowing you to manage and receive updates based on your preferences.

Continued Access to Release Information:

For those who prefer an alternative, you can continue to monitor product releases, specific build and version numbers, within the EpicWeb portal.

Contact Information:

If you have any questions or need assistance, please reach out to Epicor customer support team at 866.243.2240 or Mosaic Support Team at support@mosaiccorp.com.

This change reflects our commitment to improving communication and ensuring that you have access to the latest information about Epicor ECM (DocStar) releases and system status. Your proactive approach to staying informed about system status and updates is appreciated.

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