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How to Set Up Multi-Factor Authentication (MFA) for Your Account

Multi-Factor Authentication (MFA) enhances the security of your account by requiring multiple forms of verification during login. Follow these step-by-step instructions to enable MFA for your account.

Step 1: Install an Authenticator App

Download and install an authenticator app that supports Time Based One-Time Password (TOTP) on your mobile device. Here are some recommended options:

  • Microsoft Authenticator
  • Google Authenticator
  • LastPass Authenticator
  • Authy
  • FreeOTP
  • Duo
  • Okta Verify

Step 2: Log In to Your Account

  1. Access the Epicor IdP or the EpicCare Support Portal.
  2. Enter your login credentials.
  3. After logging in, you’ll see instructions to set up MFA.

Step 3: Set Up the Authenticator App

  1. Open the authenticator app on your mobile device.
  2. Choose the “Add new account” option.
  3. Scan the QR code using your device’s camera or manually enter the code provided.

Step 4: Verify Your Identity

  1. Enter the 6-digit code generated by the authenticator app.
  2. If using Epicor IdP, click the “Verify” button. For EpicCare, select “Pair device and Login.”
  3. For future logins, you’ll receive a verification code through the app or via email.

Additional Notes

  1. Modifying Authenticator App Settings or Generating Recovery Codes:
    • For Epicor IdP: Click the tile icon, select “Two Factor Authentication,” and click “Configure authenticator.”
    • For EpicCare: Click your name in the portal’s upper right corner, choose “Profile,” scroll to “Related Links,” click “Multi-Factor Authentication Settings,” and follow prompts to make changes.
  2. If you’ve replaced your device or lost access:
    • Use a one-time recovery code to log in.
    • Request a one-time verification code sent to your email.


By setting up Multi-Factor Authentication, you’re taking a crucial step toward safeguarding your account. These instructions ensure that your account remains secure even in the face of potential threats.

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