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Troubleshooting Epicor ECM Single Sign-On Access Issue Through LDAP


Encountering difficulties accessing the Epicor ECM website through LDAP for single sign-on can lead to frustration and hamper productivity. This article provides a step-by-step guide to resolve this issue and ensure seamless access to the ECM website using single sign-on.

Troubleshooting Steps

1. Verify LDAP Configuration

  • Ensure that the LDAP configuration for the Epicor ECM website is accurate and up-to-date.

2. Individual Workstation Solution

  • If LDAP isn’t functioning for specific users, follow these steps on their respective workstations:

3. Access Internet Options

  • Open Internet Explorer on the user’s workstation.
  • Click on the gear icon in the top-right corner to access the menu.
  • Select “Internet Options.”

4. Navigate to Security Settings

  • In the Internet Options window, navigate to the “Security” tab.

5. Access Local Intranet Setting

  • Click on the “Local Intranet” icon, then click on the “Sites” button.

6. Modify Local Intranet Sites

  • In the Local Intranet window, click on the “Advanced” button.

7. Add ECM Website Domain

  • In the Add Website to Local Intranet Zone window, enter *.Docstar.com and click “Add.”
  • This step allows the ECM website to be recognized as a trusted site for single sign-on.

8. Ensure Automatic Logon

  • Return to the Internet Options window.
  • Under the Security tab, scroll down to the bottom and ensure that the “Automatic Logon” option is checked.

9. Apply and Close

  • Apply the changes and close the Internet Options window.

10. Reattempt Single Sign-On

  • Reopen Internet Explorer and attempt to access the Epicor ECM website through single sign-on. The added domain and automatic logon settings should streamline the process.


By following these step-by-step instructions, users encountering single sign-on issues with the Epicor ECM website through LDAP can quickly resolve the problem. These adjustments ensure that the website is recognized as a trusted source and that automatic logon is enabled, offering a smoother and more efficient experience for accessing the ECM platform. This troubleshooting process guarantees streamlined access for users and facilitates seamless workflow within the Epicor ECM environment.

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