🛠️ Resolving “Security Token Missing” Error in Epicor IDC

🚨 Issue Overview

When attempting to submit a form in Epicor IDC, you may encounter the following error:

“The form cannot be submitted because a security token is missing. This may be a result of deleted cookies. Please enable cookies in your browser settings.”

This issue commonly arises due to strict cookie settings requiring SSL, preventing the system from authenticating properly.

✅ Step-by-Step Resolution Guide

1️⃣ Locate the Configuration File

📂 Navigate to the directory:

C:\Program Files (x86)\Epicor IDC\Epicor IDC Web

🔍 Find the web.config file. 💾 Create a backup of web.config before making any modifications.

2️⃣ Modify the Web.Config File

📝 Open web.config in a text editor like Notepad++ or Visual Studio Code. 🔍 Locate the following line:

<httpCookies requireSSL="true" />

✏️ Change it to:

<httpCookies requireSSL="false" />

3️⃣ Updated Configuration Example

Your updated web.config file should include the following:

<system.web>
    <sessionState mode="InProc" timeout="10000"></sessionState>
    <authentication mode="None" />
    <compilation debug="true" targetFramework="4.5.2" />
    <!-- Execution timeout is in seconds. Default value is 110. -->
    <httpRuntime maxRequestLength="1048576" targetFramework="4.5.2" executionTimeout="3600" />
    <customErrors mode="On" defaultRedirect="~/Error/Error" />
    <globalization culture="" uiCulture="" />
    <httpCookies requireSSL="false" />
</system.web>

4️⃣ Save & Restart IIS

💾 Save the changes and close the file. 🖥️ Open Command Prompt as Administrator. ⚡ Run the command:

IISReset

5️⃣ Clear Browser Cache & Restart

🔄 Close all browser windows completely. 🚀 Restart the browser (refreshing alone won’t work). 🔑 Attempt to log in again.

🎯 Expected Outcome

After making these changes and restarting IIS, the error should be resolved, allowing forms to be submitted without the missing security token issue.

🔍 Additional Notes

⚠️ Security Implications: Disabling requireSSL allows cookies to function without SSL, which might affect security. Ensure that the site is accessed over HTTPS to maintain secure authentication. 💡 Still Having Issues? Double-check the configuration and ensure IIS restarted successfully. 📞 Need Help? Contact your IT support team or Epicor Support.

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💡 Keywords & Tags: #EpicorIDC #SecurityTokenError #EpicorSupport #IISReset #WebConfig #EpicorErrorFix #TechSupport #CookieSettings #ErrorResolution #Troubleshooting #FixEpicorErrors #EnterpriseIT #ITSupport #EpicorSolutions

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