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Resolving Epicor ECM Direct Scanning Issues


Encountering scanning issues within Epicor ECM Direct can disrupt workflow efficiency. This article presents a step-by-step guide to troubleshoot and resolve scanning issues effectively.

Troubleshooting Steps

1. Turn Off Scanner

  • Begin by turning off the scanner to ensure a fresh start for the troubleshooting process.

2. Uninstall ISIS Drivers

  • Access the device manager and uninstall the ISIS drivers associated with your scanner.

3. Rename Pixtran Directory

  • Navigate to C:\Windows\Pixtran and rename the directory (e.g., to Pixtran1). This prevents conflicts during the troubleshooting process.

4. Delete Pix-Prefaced Files

  • In the C:\Windows\SysWow64 directory, search for and delete all files with “Pix” at the beginning of their filenames. This clears any remnants of Pixtran.

5. Uninstall Eclipse Client and Modules

  • Remove the Eclipse Client application and all connected Eclipse modules from your system.

6. Re-install ISIS Drivers

  • Download the latest ISIS drivers for your scanner model from the official manufacturer’s website.
  • Install the drivers following the manufacturer’s instructions.

7. Re-install Eclipse Client

  • Download the latest version of the Eclipse Client from the Epicor website or your organization’s designated source.
  • Install the Eclipse Client, ensuring compatibility with your operating system.

8. Turn On Scanner

  • Power on the scanner and ensure it’s properly connected to your system.


By meticulously following these troubleshooting steps, you can effectively address scanning issues within Epicor ECM Direct. This comprehensive approach ensures that potential conflicts, outdated drivers, and remnants of previous installations are resolved. Implementing these steps will restore efficient scanning functionality, enabling seamless document management and workflow processes within Epicor ECM Direct.

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