Whitelisting Instructions for Executables and Paths:

In order to ensure smooth operation of our software suite and to prevent any interference from antivirus software, it is essential to whitelist the following executables and directories. Please note that these paths are default installations, and for on-premise environments, you can verify these paths using the ECM Server Configuration Utility or contact our Mosaic Support team for assistance.

Executable Files (EXEs) to be Whitelisted:

Server Executables:

1. C:\Program Files\Astria Solutions Group\Eclipse Server\bin\Astria.Framework.Barcode.Console.exe
2. C:\Program Files\Astria Solutions Group\Eclipse Server\bin\Astria.Framework.EntityExchange.Console.exe
3. C:\Program Files\Astria Solutions Group\Eclipse Server\bin\Astria.Framework.Imaging.64BitConsole.exe
4. C:\Program Files\Astria Solutions Group\Eclipse Server\bin\Astria.Framework.Ocr.Console.exe
5. C:\Program Files\Astria Solutions Group\Eclipse Server\bin\Astria.Framework.Ocr.Console64.exe
6. C:\Program Files\Astria Solutions Group\Eclipse Server\bin\Astria.Services.Console.exe

Client Executables:

1. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Client.WindowsServices.AutomationService.exe
2. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Client.Systray.exe
3. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Framework.Barcode.Console.exe
4. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Client.Harness.exe
5. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Framework.Imaging.32BitConsole.exe
6. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Framework.Ocr.Console.exe
7. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Framework.Ocr.Console64.exe
8. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Client.IntegrationProxy.exe
9. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Client.Kiosk.exe
10. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Client.SendTo.exe
11. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Framework.Datalink.32bitClient.exe
12. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Framework.Datalink.64bitClient.exe
13. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Framework.DBSync.64bitClient.exe
14. C:\Program Files (x86)\Astria Solutions Group\Eclipse Client Service\Astria.Framework.IFilter.Console.exe

Directories to be Whitelisted:

In addition to granting appropriate permissions, the following directories must be whitelisted:

1. C:\ProgramData\eclipse
2. C:\Windows\Temp\eclipse
3. C:\Windows\Temp\Accusoft

By whitelisting these executables and directories, you ensure uninterrupted operation of our software suite. For further assistance or verification of paths in on-premise environments, please consult the ECM Server Configuration Utility or reach out to our dedicated Mosaic Support team.